Delivery & Returns

What you need to know about mrphome Delivery & Returns.

Important
Information

  • No delivery to PO Boxes
  • Furniture cannot be delivered to store
  • Furniture orders will be delivered separately to homeware deliveries.
  • Delivery times are based on working days i.e. excluding weekends & public holidays.

Fees & Lead Times




Furniture & Large Homeware delivery
fees and times

Furniture and large homeware items are delivered separately from homeware. Delivery will take between 5 - 7 working days. Zones are calculated by distance from the regional depots.







We deliver in South Africa ONLY



Returns

If you aren't happy with your online purchase, you may return the products either:

1. To your nearest Mr Price Home store. (excluding furniture)

2. Via courier. (See more details)

By signing that you have received the item, it means that you are happy with it, if not send it back straight away!

Track your order

Need Help?

Where is my order?  

You can track the status of your order by logging into your account and click on my orders. Once you have selected the order that you wish to track you will be able to see if your order has been received by mrphome, If it has been shipped to you and if it has arrived at the store of your choice. If you selected a courier delivery option, then you will also be able to track whether the order has been delivered to the address that you have chosen.

We will also send you e-mails and/or sms's to advise you on the progress of your order. You can also pop in to any mrphome store to get an update on where your order is, or you can call our call center on 0800 212 535.

Homeware items from mrphome.com


Delivery optionHow long will it take?How much will it cost?

Store Economy

5-7 working days

R15

Store Express

1-3 working days**

R35

Economy (Door to Door)

3-7 working days

R50

Express (Door to Door)

1-3 working days**

R70

Furniture and large homeware items from mrphome.com :


Zone 1Zone 2Zone 3Zone 4Zone 5Zone 6

Major Metropole

City / Town

Regional towns

Outerlying

Rural

Remote

0-50km

51-100km

101-150km

151-350km

351-550km

>551km

R300

R400

R500

R800

R1300

>R2500

We can deliver your Furniture to your chosen address using an Economy delivery service. This will be delivered to you by a courier, and it will take between 5-7 working days to get delivered to you.


*Working days are excluding weekends and public holidays.


**Orders placed to outlying areas may potentially be delayed. Should this occur, one of our agents will contact you and keep you updated along the way.

 

Yes homeware can be returned to store or via courier, furniture and large homeware items can only be returned via courier and not to a store.