Delivery & Returns

What you need to know about Mr Price Home Delivery & Returns.

Important Information

No delivery to PO Boxes
Furniture cannot be delivered to store
Furniture orders will be delivered separately to homeware deliveries.
Delivery times are based on working days i.e. excluding weekends & public holidays.

Delivery Costs & Lead Times

Click + Collect Economy R15
5-7 Working Days
Click + Collect Express R35
2-3 Working Days**
Door To Door Economy R50
3-7 Working Days
Door To Door Express R70
1-3 Working Days**

**Orders placed to outlying areas may potentially be delayed.

* Please note that if you pay by Manual EFT, we will only process your order once the funds have been transferred, which may take up to 48 hours depending on who you bank with. If we have not received your payment within 72 hours your order will automatically be cancelled. In a hurry? Select Instant EFT at checkout, it is quick, reliable and hassle-free and we can process your order without any delays.

Furniture & Large Homeware delivery costs and times

Furniture and large homeware items are delivered separately from homeware. Delivery will take between 5 - 7 working days. Zones are calculated by distance from the regional depots.

Zone 1	Major Metropole	0-50km	R400
Zone 2	City / Town	51-100km	R450
Zone 3	Regional towns	101-150km	R500
Zone 4	Outerlying	151-350km	R800
Zone 5	Rural	351-550km	R1300
Zone 6	Remote	> 551km	> R2500

Furniture Delivery Details

Please ensure that all building stair ways and Lifts are to be measured to ensure that furniture will fit. Please note our courier services will only deliver large furniture items to ground floor units, should you require anything above this the customer must liaise with the couriers to do so and sign proof of receipt/delivery prior to item/s being delivered to requested floor. The courier will counter-sign as acceptance of the customer's request to carry the items above ground floor.

We deliver in South Africa ONLY

Returns

If you aren't happy with your online purchase, you may return the products within 30 days of purchase. Please ensure you have a copy of your proof of purchase to facilitate the process. You can return items in the following ways:

Homeware items can be returned to your nearest Mr Price Home store (excluding furniture) at no cost to you.

Furniture and large homeware items can only be returned via courier and not to a store. Please note that if an item is not damaged or soiled and you choose to return these items, the courier charges will be deducted from your refund.

Track your order

Log into your account and select the order you wish to track.

You will be able to see if your order has been received by Mr Price Home, shipped, arrived or ready for collection

We will also send you e-mails and/or sms's to advise you on the progress of your order.

You can pop into any Mr Price Home store to get an update on your order, or you can call our call center on 0800 212 535. (Be sure to have your order number with you!)