Delivery & Returns
What you need to know about mrphome Delivery & Returns.
Important Information
- No delivery to PO Boxes
- Furniture cannot be delivered to store
- Furniture orders will be delivered separately to homeware deliveries.
- Delivery times are based on working days i.e. excluding weekends & public holidays.
Delivery Costs & Lead Times
- Click + Collect Economy R15
5-7 Working Days - Click + Collect Express R35
2-3 Working Days** - Door To Door Economy R50
3-7 Working Days - Door To Door Express R70
1-3 Working Days**
*Please note that if you pay by Manual EFT, we will only process your order once the funds have been transferred, which may take up to 48 hours depending on who you bank with. If we have not received your payment within 72 hours your order will automatically be cancelled. In a hurry? Select Instant EFT at checkout, it is quick, reliable and hassle-free and we can process your order without any delays.
Furniture & Large Homeware delivery costs and times
Furniture and large homeware items are delivered separately from homeware. Delivery will take between 5 - 7 working days. Zones are calculated by distance from the regional depots.
| Zone 1 | Major Metropole | 0-50km | R350 |
|---|---|---|---|
| Zone 2 | City / Town | 51-100km | R400 |
| Zone 3 | Regional towns | 101-150km | R500 |
| Zone 4 | Outerlying | 151-350km | R800 |
| Zone 5 | Rural | 351-550km | R1300 |
| Zone 6 | Remote | >551km | >R2500 |
We deliver in South Africa ONLY
Returns
If you aren't happy with your online purchase, you may return the products either:
1
Homeware items can be returned to your nearest MRP Home store (excluding furniture)
Furniture and large homeware items can only be returned via courier and not to a store.
3
By signing that you have received the item, it means that you are happy with it, if not send it back straight away!
Track your order
1
Log into your account and select the order you wish to track.
You will be able to see if your order has been received by mrphome, shipped, arrived or ready for collection
3
We will also send you e-mails and/or sms’s to advise you on the progress of your order.
You can pop into any MRP Home store to get an update on your order, or you can call our call center on 0800 212 535
(Be sure to have your order number with you!)
